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Privacy Policy

Last Updated: 30-06-2025
Company Name: iX
Website: www.ixeis.com

1. Introduction

This Privacy Policy outlines how iX (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). By using our website (https://www.ixeis.com), you agree to the terms of this policy.

This policy complies with:

  • The UK Data Protection Act 2018
  • The EU General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable privacy laws

If you are located outside the UK, your data will be transferred to and processed in the UK in accordance with these laws.

2. Information We Collect

A. Information You Provide

When you register, contact us, or use our services, we may collect:

  • Name, email, phone number, and job title
  • Company details (if applicable)
  • Account credentials (username/password)
  • Payment and billing information (if applicable)
  • Communications with our support team

B. Automatically Collected Data

We may collect:

  • Log Data: IP address, browser type, pages visited, timestamps
  • Cookies & Tracking Technologies: Session/persistent cookies (see Section 5)
  • Device Information: Operating system, device type

We do not use cookies to collect personally identifiable information without consent.

3. How We Use Your Information

We process your data to:

  • Provide and improve our services
  • Manage user accounts and access
  • Communicate with you (e.g., updates, support, marketing*)
  • Analyse Site usage and performance
  • Prevent fraud and comply with legal obligations

*You may opt out of marketing emails anytime (unsubscribe link in emails or via contact form).

4. Legal Basis for Processing (GDPR Compliance)

We rely on:

  • Contractual necessity (to deliver services)
  • Legitimate interests (e.g., security, analytics)
  • Consent (for marketing, where required)
  • Legal compliance (e.g., tax/fraud laws)

5. Cookies & Tracking Technologies

We use:

  • Essential cookies (necessary for Site functionality)
  • Analytics cookies (e.g., Google Analytics)
  • Marketing cookies (with consent)

You can manage cookies via browser settings. Disabling cookies may affect Site functionality.

6. Data Sharing & Disclosure

We only share data when necessary with:

  • Service Providers: Hosting, payment processors, CRM tools (under strict confidentiality)
  • Legal Authorities: If required by law (e.g., subpoenas, fraud prevention)
  • Business Transfers: In case of merger/sale (with opt-out rights*)

*We will notify you if the new owner’s data practices differ materially.

7. International Data Transfers

Data is stored and processed in the UK. If transferred outside the UK/EU, we ensure safeguards (e.g., GDPR-approved Standard Contractual Clauses).

8. Your Rights (GDPR & UK Law)

You may:

  • Access, correct, or delete your data
  • Withdraw consent (where applicable)
  • Restrict or object to processing
  • Request data portability
  • Lodge complaints with a supervisory authority

To exercise these rights, contact us at: https://www.ixeis.com/contact.

9. Data Security

We implement industry-standard safeguards (encryption, access controls) to protect your data.

We implement:

  • Encryption (SSL/TLS)
  • Access controls
  • Regular security audits

In case of a data breach, we will notify affected users promptly as required by law.

10. Third-Party Links

Our Site may link to external websites. We are not responsible for their privacy practices. Review their policies before sharing data.

11. Children’s Privacy

We do not knowingly collect data from children under 16. Parents/guardians may contact us to remove unauthorized data.

12. Policy Updates

We may update this policy periodically. Changes will be posted here, with the “Last Updated” date revised. Material changes will be notified via email or Site banner.

13. Contact Us

For questions or requests: